Terms and Conditions

We accept cash deposit, credit card payment (AMEX) and PayPal (Visa, Master and Discover card only). All reservation must be paid in full prior to service delivery. If additional fee occur during the service, will requires settled within 7 days after the service is completed.

Once you have received your “Confirmed Booking Request” via email. Please deposit the full service payment to our bank account, and send us the deposit slip via email or fax. Or, if you have chosen card payment through the online booking form, the full service payment will be debited to your provided credit card. Confirmation Letter will be sent to you via email within 5 working days after the full payment made.
*Booking will be confirmed after full payment paid.  

Cancellation requires to made 4 hours (HK Airport/local transfer) / 12 hours (HK on-hire service) / 24 hours (cross border transfer) prior to arrival/scheduled pick-up time, the paid amount is fully refundable (if your card is not a HK$ card, it may have slightly difference subject to the exchange rate). Failure to do so, it will be considered as late cancellation, the paid amount is fully NON-REFUNDABLE.
*Cancellation must be acknowledged by Toplink Services Limited via email. If not, the paid amount is fully NON-REFUNDABLE.

Change requires to make 4 hours (HK Airport/local transfer) / 12 hours (HK on-hire service) / 24 hours (cross border transfer) prior to arrival/scheduled pick-up time. Failure to do so, it will be considered as late cancellation, the paid amount is fully NON-REFUNDABLE.
*Change must be acknowledged by Toplink Services Limited via email. If not, the paid amount is fully NON-REFUNDABLE.

If you have not shown up/contacted us by phone after 60 minutes from plane arrived gate (Hong Kong Airport arrival), 15 minutes (HK local transfer/cross border transfer) past your scheduled pick-up time, you will be considered as no-show. The paid amount is fully NON-REFUNDABLE.

HK Airport transfer – 60 minutes from plane arrived gate as free.
HK local transfer / cross border transfer – 15 minutes from scheduled pick-up time as free. Thereafter, waiting fee HK$100 per 15 minutes will be charged.

Minimum of 3 hours rental for the itinerary within urban area (HK Island and Kowloon Peninsula), 4 hours for New Territories/HK Chek Lap Kok Airport.
Every 16 minutes to 60 minutes will be charged as 1 hour.
Bridge, tunnel and parking fee are excluded from the rental fee, it will be charged at actual consumption base after the service is completed.

Toplink Services Limited reserve the right to upgrade a vehicle request to accommodate a customer’s reservation at no charge to the customer if deemed necessary by Toplink Services Limited.

Maximum claims for baggage loss or damage: HK$ 100.
Toplink Services Limited reserve the right to charge a delivery fee for returning lost items if found.

We do not responsible for circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, etc.